FAQs

16-18 St James's Place, St. James's, London, SW1A 1NJ

Yes, children are allowed at The Stafford and a children’s menu is served in The Game Bird restaurant.

Small dogs (no more than 15 kilos) are welcome and are restricted to bedrooms only, they are not permitted in any areas serving Food or Beverages and they cannot be left unattended in the room. An additional charge of £35.00 will be added per pet, per day to the bill.

There are lifts in the Main House and Mews buildings. Rooms on the second floor of the Carriage House are accessible by stairs only.

We have an online media portal where daily newspapers can be viewed on a complimentary basis. Paper copies can be organised for an additional charge.

English, Italian, French, Arabic, Russian, Greek, Portuguese, Spanish, 
Hungarian, Welsh, Polish.

Yes, for an additional charge.

There is no parking available at The Stafford, however, we provide a valet service. Alternative, our concierge team will be able to recommend the closest car parking in the area should you be travelling by car.

Check in time at The Stafford is at 3PM while check out time is at 12PM.

Yes, a free Wi-Fi connection is offered in all the public areas and in every bedroom.

We accept all the major credit cards from MasterCard, Visa, American Express and Diners Club Card.

Yes

Yes, all of our bedrooms have a digital safe where the guest chooses the PIN.

Yes, you can request this in advance and we’ll always try to accommodate this.

Bookings made directly with us – please call us on +44 207 493 0111 or email reservations@thestaffordlondon.com to amend your booking. 
Bookings made on third party websites – you might be able to amend online or you may need to call them.

Bookings made directly with us can be cancelled within 24 hours
Bookings made on third party website is usually 48 hours, but this may vary
Bookings made with special offers may also vary.

Bookings made directly with us – please call us on +44 207 493 0111 or email reservations@thestaffordlondon.com to cancel your booking
Bookings made on third party websites – please contact the company that you booked with.

Yes, in some cases. Usually though, you’ll need to book a bed & breakfast rate.

Yes.

Our reception is open 24 hours so this is no problem if you’re running late.

Our prices are always per room.

Yes, we can book a taxi on your behalf. Please contact the concierge team on one of the following and we will be delighted to assist:
 Email: concierge@thestaffordlondon.com
Call: +44 (0)20 7493 0111

Heathrow Airport